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TERMS AND CONDITIONS

We appreciate your visit to alcentroceramica.com and make our TERMS AND CONDITIONS available to make your purchase as satisfactory as possible.

In advance we recommend you to contac us for any questions or clarifications you could have regarding our site, we’ll gadly help you.

NAVIGATION AND USE AGREEMENT AT www.alcentroceramica.com

By accessing this website or making a purchase we assume you accept these terms and conditions. Do not continue to use Website Name if you do not agree to take all of the terms and conditions stated on this page.

www.alcentroceramica.com reserves the right to update these Terms and Conditions from time to time. If it does so, the updated version will be effective as soon as it is uploaded on to this Website.

PRIVACY AND SECURITY

The information provided to www.alcentroceramica.com is solely and exclusively to carry out the follow-ups corresponding to the purchase of a product or/and to follow up on any questions or comments you may have.

If you make a purchase, we’ll ask you to provide us personal information such as your name, phone, address, etc, to allow us to send the product.

In the case of providing financial information to make a payment through our website, your information will be confidential, www.alcentroceramica.com does not have any access to this information, we will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. 

IMAGES OF OUR PRODUCTS AT www.alcentroceramica.com

The images shown in our online store correspond to the catalog of a wide range of products we have, so the internal or external characteristics, input or output peripherals, accessories or some or some other objects that may be observed may not be included in each particular model. The colors of the products may not correspond to those observed in the images depending on the resolution, brightness or quality of your screen, as well as other factors beyond our control, such as changes in colors or characteristics by the manufacturer. Model or product descriptions are subject to change without notice.

SHIPPING

AL CENTRO CERÁMICA is a distributor and manufacturer of ceramic pieces for culinary and decorative use. The delivery service is external to AL CENTRO CERÁMICA, so we are not responsible for the delivery times of the company providing the service, as well as the handling of the merchandise during its journey.

The damage or loss of the merchandise is the sole responsibility of the delivery company. AL CENTRO CERÁMICA offers a packaging service for the parts it distributes as well as resistant and suitable packaging for the safety of the product when it is transferred to its destination.

DAMAGE WARRANTY

In order to make the warranty insurance valid, it’s necessary to notify the merchandise of damage prior to 48 hours after receiving the package. Otherwise, AL CENTRO CERÁMICA is not responsible for monitoring this service, merchandise replacement or refund.

We ask you to consider the following:

  • *If the package comes open and has any damage, we ask you to keep the original packaging as it was sent, take photos and report it to our phones or email hola@alcentroceramica.com to follow up.
  • *Likewise, we’ll request evidence to be able to file the report; Photographs of the damaged parts, internal and external packaging of the package where the guide number can be seen.

The time to replace your product will depend on whether there is a product in stock or if it has to be manufactured again. We’ll let you know this information once we have started the insurance validation process with the delivery company.

RETURNS

Wholesale

AL CENTRO CERÁMICA does not have a stock of pieces for wholesale. Everything is made on request with particular characteristics for each client, so changes and returns of merchandise are NOT accepted.

Purchases in AL CENTRO CERÁMICA's online store

The cost of shipping for the return of merchandise is at the customer’s expense. Once we receive the package and confirmed that it has arrived in perfect conditions, AL CENTRO CERÁMICA will make a 100% refund of the purchase.

In any case, if the merchandise arrives damaged at our facilities, AL CENTRO CERÁMICA will deduct 60% of the sale to cover the costs of replacement and/or production of the piece, making a refund of 40% of the purchase to the client.

www.alcentroceramica.com provides the delivery service by prestigious companies with the best national quality, so www.alcentroceramica.com is not responsible for any damage, theft, loss or mismanagement due to the delivery companie liability. The delivery companies offer insurance to protect your purchase, this insurance is optional and has to be paid and requested by the customer at the time of payment.

*For a return service guarantee, the customer is invited to consult our packaging and merchandise protection suggestions by contacting us via email or by phone.

DELIVERY OF MERCHANDISE.

WITHIN MEXICO. The merchandise will be delivered within a period of 2 to 5 business days from the date of purchase. The customer can track their order through the delivery platforms with the guide number provided in their purchase. In case of an abnormal delay, please contact us by phone or email.

UNITED STATES AND OTHER COUNTRIES. The merchandise will be delivered within a period of 5 to 10 business days from the date of purchase. The customer can track their order through the delivery platforms with the guide number provided in their purchase. In case of an abnormal delay, please contact us by phone or email.

ORDERS. All orders are subject to stock.

PRODUCTS. The manufacturer reserves the right to modify some characteristics of its products.

PRICES. Subject to change in relation to exchange parity or modifications of our suppliers.

These Terms constitute the entire agreement between AL CENTRO CERÁMICA and you in relation to your use of this Website, and supersede all prior agreements and understandings. By using this Website, you agreed to accept all terms and conditions written above. You must not use this Website if you disagree with any of these.

Guadalajara, Jalisco.
México

Febrero 2020

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